Privacy Policy
# Privacy Policy
**Effective Date:** July 10, 2026
Welcome to **Otomat** ("Platform," "Service," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Otomat platform, website, and related services.
By accessing or using Otomat, you agree to the practices described in this Privacy Policy.
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# 1. Information We Collect
We may collect different types of information to provide and improve our services.
## Personal Information
When you create an account or use our services, we may collect:
* Full Name
* Email Address
* Mobile Number
* Business Information
* Company Name
* Billing Information
* Login Credentials
* Profile Information
## Vendor Information
For vendors registered on Otomat, we may collect:
* Business Name
* Business Address
* Contact Details
* Product or Service Information
* Bank or Payment Details (where applicable)
* Verification Documents
## Customer Communication Data
When using Otomat messaging features, we may process:
* Customer contact information
* Messages sent through the platform
* Communication history
* Campaign details
* Templates and responses
## Device and Usage Information
We may automatically collect:
* IP Address
* Browser Information
* Device Information
* Operating System
* Login Activity
* Platform Usage Data
* Cookies and Similar Technologies
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# 2. How We Use Your Information
We use collected information to:
* Create and manage user accounts.
* Provide Otomat services and features.
* Manage vendor registrations.
* Enable communication and messaging services.
* Process transactions and payments.
* Improve platform performance.
* Provide customer support.
* Send service updates and notifications.
* Prevent fraud and unauthorized activities.
* Maintain platform security.
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# 3. WhatsApp and Third-Party Integrations
Otomat may integrate with third-party communication platforms, including WhatsApp and other messaging services.
When you connect third-party services:
* We may access information required to provide requested features.
* We only use permissions authorized by you.
* Your use of third-party platforms is also subject to their privacy policies and terms.
Otomat is not responsible for the privacy practices of third-party services.
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# 4. Vendor and Customer Data
Otomat may process information shared between vendors and customers to:
* Facilitate communication.
* Process requests or transactions.
* Improve service experience.
* Maintain platform functionality.
Users and vendors are responsible for ensuring that information shared through the platform complies with applicable laws.
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# 5. Cookies and Tracking Technologies
Otomat may use cookies and similar technologies to:
* Maintain account sessions.
* Remember user preferences.
* Improve website performance.
* Analyze platform usage.
* Enhance security.
You may disable cookies through your browser settings, but some features may not function properly.
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# 6. Data Sharing
We do not sell or rent your personal information.
We may share information with:
* Payment service providers.
* Hosting and infrastructure providers.
* Communication service providers.
* Analytics providers.
* Customer support providers.
* Legal authorities when required by law.
All third-party service providers are expected to maintain appropriate confidentiality and security standards.
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# 7. Data Security
We implement reasonable security measures to protect your information, including:
* Secure data transmission.
* Access control mechanisms.
* Authentication protection.
* Server security monitoring.
* Regular system updates.
However, no online service can guarantee complete security of information.
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# 8. Data Retention
We retain personal information only as long as necessary to:
* Provide our services.
* Maintain user accounts.
* Meet legal obligations.
* Resolve disputes.
* Enforce agreements.
When information is no longer required, we may delete or anonymize it securely.
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# 9. Your Rights
Depending on applicable laws, you may have the right to:
* Access your personal information.
* Update incorrect information.
* Request deletion of your account or data.
* Withdraw consent.
* Request information about data processing.
To exercise these rights, contact the Otomat support team.
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# 10. Children's Privacy
Otomat services are not intended for children below the applicable legal age.
We do not knowingly collect personal information from children. If such information is identified, we will take appropriate steps to remove it.
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# 11. Account Closure and Data Deletion
Users and vendors may request account closure.
Upon receiving a valid request, Otomat may delete or anonymize account-related information, except where retention is required for legal, security, or business purposes.
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# 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date. Continued use of Otomat after changes means you accept the revised Privacy Policy.
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# 13. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
**Otomat Team**
Website: otomat.in
Email: ravi@rndtechnosoft.com
By using Otomat, you acknowledge that you have read and understood this Privacy Policy.